Support

Common questions, quick fixes and what to include when you report a problem.

Frequently asked

Which simulator does aerOne FD Pro support?

Microsoft Flight Simulator 2024 is the supported platform. MSFS 2020 compatibility is still being validated. See Compatibility.

Does it work with aircraft other than PMDG, iFly and Fenix?

Yes. Briefing, the live map, ground services, pushback, the tug console, ImmerseMotion, OrbiCam and Flight Desk work with any aircraft. The real overhead panels, live-verified checklists and CDU need one of the supported aircraft.

Do I need GSX?

No. aerOne can request the simulator’s own ground services and plan pushback without GSX. If GSX is installed, you can control it from aerOne instead.

The status chip says it is waiting for the simulator.

Load a flight (not just the main menu) and wait a few seconds. aerOne connects to MSFS on the same PC; it cannot connect to a simulator on another computer.

The CDU stays blank.

Make sure the aircraft is powered. For PMDG aircraft, accept the SDK agreement in aerOne and enable the CDU broadcast in the aircraft’s SDK options. For Fenix or FlyByWire, start the Fenix EFB service or SimBridge. See CDU setup.

My phone cannot open the companion address.

Both devices must be on the same Wi-Fi. Allow aerOne on private networks if Windows asks. Guest networks and some mesh systems block devices from reaching each other. After a network change, press Start / Apply and use the new address.

ImmerseMotion or OrbiCam does not move the camera.

Enable the add-on camera in the MSFS camera panel and switch to the cockpit view. Only one camera add-on can control the view at a time; close other camera tools.

Replay Manager cancels the replay.

Replay needs MSFS 2024 and an aircraft model that supports AI spawning. Park clear of the recorded path and set the parking brake before starting.

Does the website connect to my simulator?

No. This site is information only. The companion is served by the app on your own PC.

Where do I get a license or help with an order?

From the marketplace you bought from. Its contact is on your receipt. See Where to buy.

Reporting a problem

Describe one issue per report and include:

  • aerOne version (About in the app footer)
  • Windows version, simulator version and update
  • Aircraft developer, model and add-on version
  • The page or feature involved
  • Steps to reproduce, what you expected and what happened
  • The exact error text, if any

Never post license keys, passwords or payment details in public screenshots or forums.

A direct support channel will be announced at launch. Until then, contact the marketplace listed on your receipt.